Very poor customer service

It has been more than a week, I'm still waiting for Cartrack to call me back to schedule an appointment to remove a device from one car to another one. Everyday I am calling their call center and I am being told to leave my phone number someone will call me to schedule an appointment, it has been more than 8 days and I'm still waiting for call. It takes on average 10minutes to be put via the scheduling department. So imagine the amount of airtime I'm using daily to follow up on this matter. When I finally get through the scheduling department, I need to be redirected to the Kzn branch (the cars are in Kzn), when I get through the Kzn branch I need to be put through Kzn scheduling department, nobody answers the phone after that, just a dead hole.

Very poor customer service to existing customers, if you are thinking of using their services and products, my advice, stay away.