Very Poor Customer Service and General Incompetence by Cartrac****

I can’t believe the gross incompetence of Cartrack staff. I requested the de-installation of my tracking device from my old vehicle to my new vehicle on the 29th of May 2020; it is now the 25th of June and this has still not been done. Cartrack was very quick to deduct R870 (on the 30th of May) for the de-installation and re-installation, but the actual service has been forthcoming putting my car at risk in the event of theft. I keep calling your Client Services and Scheduling Departments but nobody has a cooking clue who has booked what and when. I have provided contact and address details for the de-installation several times but no-one at Cartrack can come back to me with a date. My old vehicle was at Volvo Midrand from the 29th of May 2020 to the 9th of June 2020 presenting ample opportunity to remove the device - the old vehicle in now with Land Rover Pinetown. I then followed this up myself with the Pinetown Land Rover team after several attempts to get details from Cartrack representatives and eventually find out that someone from Cartrack had in fact come on the 15th of June 2020 to de-install the device at their Pinetown dealership. I then called Cartrack for an update and nobody has yet come back to me with a confirmation of this happening. I keep trying to get this resolved with your Customer Service department and someone always says that they are going to call me back with a way forward, but this doesn’t happen at every turn. If I don’t have a tracker in my vehicle by Monday the 28th of June 2020 I am canceling my contract with Cartrack.