Very dissappointed at your service

i joined car track in 2018 november all was nice and well ,in July 2019 my clio got involve in an accident and it was a written off ,i called cartrack asking them to remove the device and so that they can install it when i get a new car,was advise that i need to pay 870,but argir to say the contract is silent in cases where the car was involve in a car accident and has been written off,after a lenghty argument i wan enventually asssited,but that made me realise that cartrack is all about money no humanity at all cause how do you ask someone to pay when they have loss something,in may 2020 the jaguar was involve in an accident and was declared a write off again as aloyatly customer i called cartrack and ask them to remove the device so that they can put it in another car which we were planning to buy and i was told i need to pay 870,cause i was tired and didnt have energy to argue i paid the money ,in september 2020 the bmw was involve in a car accident and was declared a write off i called cartrack using my airtime asking them to cancell the contract first they made be hold for more than 10 minutes and when the person answered the phoned cut off and they didnt bother to call me back ,i had to recharge and called again and th guy who assisted me in finance ask me to hold while he was checking the car and the phone cut off again after holding for more than 6 minutes and he didnt call me back,on friday i called and ask the lady to call me back and she agreed but never called me back,i dont have artime to be calling cartrack so that i can be assisted while im their loyalty customers instead what i got instead of a call an sms telling me that my subscription will increase the very same subscription that was reduced one month ago because i explain that financialy im not well,i have been with cartrack for more than 23 months and my contract is ionly left with 12 months to xpires but im told that if i need to cancell i need to pay 1700 ,i find this so insensitive considering that i have three write off of cars in 12 months,where am i supose to get that kind of money while im dealing with the loss,where is the humanity because no one buys a car and plan for it to be in an accident,what happen to looking out for customers instead of driving profit or putting money before people and for a business to exist it needs people but teh f=very sam poeple that are pushing that business find themselve in a veru unfortunate situation ,im appealing to cartrack to look into my situation and cancell my contract for the bwm and i will remain with th jeep and not increase my subscription because it was just being reduced last month but above all let us put customers first and if a person calls and the phone cut let your staff learn tp call back because it was not a curtersy call but a serious call and let us show humanity we wont lose anything instead we will buidl the business and grow it to its height instead of putting money before the people

looking forward to hearing from you with a positive response.