Very dissapointed in client services

I joined 11 July last week, and to date my experience with Cartrack is hugely disappointing. Installation was done and when I wanted to activate my carwatch/bikewatch as well as the protector on the app, the call centre said that is not included in my package, but when I joined, I took the most expensive package and according to all documentation this is definately part of the package. I have emailed this many times as proof, spoke to call centre agents, and all they say it is escalated. Up to date my app is not activated, nobody call or email me, and they keep my in the dark. This issue has escalated now from one person to the next, since last week, and honestly, if this is how my contract is starting from the beginning, how am I supposed to TRUST Cartrack from here???? This is not a good start.. How do I get someone to listen to me and activate my app without escalating this issue from the one person to the other and nobody does anything???