1 reviews | Active since Oct 2024
Very Disappointing Service – Ongoing Issue for Almost a Year
I am extremely disappointed with Cartrack’s service. My tracking unit has not been giving live updates for almost a year now. During this time, I have logged multiple support calls and had several interactions with technicians and customer care, all attempting to resolve the issue — yet to date, there is still no solution.
What makes this worse is the inconsistency and lack of honesty from customer support. Today, when I contacted the call centre, I spoke to a consultant named Philisiwe, who repeatedly suggested rebooting the unit. I clearly explained that this exact step had already been carried out by one of her colleagues the previous week and that it did not resolve the issue. Philisiwe then claimed there were no records of the device ever being rebooted.
This raises serious concerns about Cartrack’s internal processes and credibility — either Philisiwe was not being truthful, or the consultants I previously dealt with were. Either way, it has completely eroded my trust in Cartrack as a company.
To make matters worse, Philisiwe was rude, dismissive, and eventually hung up on me instead of offering meaningful assistance or escalating the issue. After nearly a year of unresolved problems, poor communication, and unprofessional behaviour, I am completely fed up.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack has sent out approximately five technicians for the same issue that I have repeatedly logged. Despite this, the consultant insisted that those technicians were on-site for a different problem, which is simply not true — I raised one issue consistently from the start. I am the one who logged the calls, yet I am being told otherwise.
When I asked her to please review the history of my issue and call me back once she had done so, she blatantly and rudely said she would call back and then hung up on me. This level of unprofessionalism is unacceptable.
What is even more concerning is that none of the technicians actually took the time to properly test or verify the issue I was describing. It feels like Cartrack applies a single, generic approach to every problem instead of diagnosing the actual fault.
To make matters worse, the consultant was rude, dismissive, and did not allow me to fully explain myself — despite the fact that she was the one who called me asking for further explanation after I had already clearly stated everything in my first review. This interaction only reinforced my lack of confidence in Cartrack’s customer service and technical support.
Cartrack has sent out approximately five technicians for the same issue that I have repeatedly logged. Despite this, the consultant insisted that those technicians were on-site for a different problem, which is simply not true — I raised one issue consistently from the start. I am the one who logged the calls, yet I am being told otherwise.
When I asked her to please review the history of my issue and call me back once she had done so, she blatantly and rudely said she would call back and then hung up on me. This level of unprofessionalism is unacceptable.
What is even more concerning is that none of the technicians actually took the time to properly test or verify the issue I was describing. It feels like Cartrack applies a single, generic approach to every problem instead of diagnosing the actual fault.
To make matters worse, the consultant was rude, dismissive, and did not allow me to fully explain myself — despite the fact that she was the one who called me asking for further explanation after I had already clearly stated everything in my first review. This interaction only reinforced my lack of confidence in Cartrack’s customer service and technical support.