Very disappointed customer

Called car track 3 times last night around 18:00 trying to locate my vehicle that was out with a driver. I was told that the car could not be located and I must wait till they locate my car then I would get a call back. In the three times that I called within a space of an hour I had no call back. Spoke twice to Portia Baloyi, who cared less and showed no remorse, told me it was not her problem that the car could not be located and there is nothing she could do for me. After telling her I needed service from them as I pay a monthly premium she then told me she will put me through to a department that can cancel my contract , before I could utter a word my call was cut. I am frustrated firstly by the service I received as a customer and secondly by the fact that the number one car tracking company could not locate my car and also received no call back.

Now I demand that my contract be cancelled without any penalties so I can go get a better company to work for with competent staff. I am appalled.

I am telling g my wife to remove her car tracking system too and relatives.