LJ
Liesl J
1 reviews | Active since Aug 2025
25 Aug 2025, 08:41
Very disappointed and frustrated Client
I was involved in a car accident in December 2024. The car got written off. I got a new car I requested Cartrack for a deinstallation and reinstallation in January which I paid for. Till today August I still don't have a tracker of Cartrack in my car. I called and called my matter was escalated to managers, but no help but every month the take my money from my account which I reversed. Now Cartrack gave me over to Viljoen attorneys which did not bother to investigate this matter but I'd willing to drag my good name through the mud. Cartrack didn't do their job how am I in the wrong for not wanting to pay for a service that's not being rendered. Liesl Jacobs
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
25 Aug 2025, 09:30 Good day Liesl Jacobs
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply25 Aug 2025, 09:30
Official
Good day Liesl Jacobs
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
LJ
Liesl J's updateReviewer Update
27 Aug 2025, 17:16Cartrack called me 25 August 2025 saying sorry for everything and that everything will be lifted from my name and they will stop calling and messaging me. I should pay the cancelation fee og R2000 from Cartrack and that they will pay my R850 back I paid for the deinstallation n reinstallation in January 2025. Till today I receive phone calls and emails of being hand over to Viljoen Attorneys if payment is not made by the 1 September 2025. If there is a company that has no systems is Cartrack. I will never refer anyone to do business with them. They operate like a fly by night company.
LJ
Liesl J's update27 Aug 2025, 17:16
Reviewer Update
Cartrack called me 25 August 2025 saying sorry for everything and that everything will be lifted from my name and they will stop calling and messaging me. I should pay the cancelation fee og R2000 from Cartrack and that they will pay my R850 back I paid for the deinstallation n reinstallation in January 2025. Till today I receive phone calls and emails of being hand over to Viljoen Attorneys if payment is not made by the 1 September 2025. If there is a company that has no systems is Cartrack. I will never refer anyone to do business with them. They operate like a fly by night company.
LJ
Liesl J's updateReviewer Update
29 Aug 2025, 11:12This is very worrying. What is happening at Cartrack. They send me emails everyday and calls. Latest email
Leshoko Kgoele | Cartrack <***>
Sent: Friday, 29 August 2025 09:59
To: Liesl Jacobs <***>
Subject: Car Track Outatanding Amount
Leshoko Kgoele | Cartrack <***>
Sent: Friday, 29 August 2025 09:59
To: Liesl Jacobs <***>
Subject: Car Track Outatanding Amount
Dear Liesl Leslie-Anne Jacobs
Vehicle theft remains extremely high. The number of recoveries we've had to attend to has increased 50% over the last 3 years, from 12 933 in 2022 to 19 401 in 2024.
As of 28/08/2025, your account with Cartrack reflects an outstanding balance of R1254 ,00 that remains unpaid. Regrettably, due to this overdue balance, we have deactivated your access to the Cartrack App in accordance with our Terms and Conditions.
Please make a payment and avoid legal action.
For your convenience, please find our banking details below for the payment:
Bank: FNB
Branch: 254605
Account No: ***
Reference: JACO
To arrange payment or discuss any details regarding your account, please do not hesitate to get in touch with us using the contact details below:
*** ***
Thank you for your attention to this matter, and we appreciate your continued trust in Cartrack.
Sincerely
Thank you for your cooperation.
Best regards,
What can I do about Cartrack. Please help!
LJ
Liesl J's update29 Aug 2025, 11:12
Reviewer Update
This is very worrying. What is happening at Cartrack. They send me emails everyday and calls. Latest email
Leshoko Kgoele | Cartrack <***>
Sent: Friday, 29 August 2025 09:59
To: Liesl Jacobs <***>
Subject: Car Track Outatanding Amount
Leshoko Kgoele | Cartrack <***>
Sent: Friday, 29 August 2025 09:59
To: Liesl Jacobs <***>
Subject: Car Track Outatanding Amount
Dear Liesl Leslie-Anne Jacobs
Vehicle theft remains extremely high. The number of recoveries we've had to attend to has increased 50% over the last 3 years, from 12 933 in 2022 to 19 401 in 2024.
As of 28/08/2025, your account with Cartrack reflects an outstanding balance of R1254 ,00 that remains unpaid. Regrettably, due to this overdue balance, we have deactivated your access to the Cartrack App in accordance with our Terms and Conditions.
Please make a payment and avoid legal action.
For your convenience, please find our banking details below for the payment:
Bank: FNB
Branch: 254605
Account No: ***
Reference: JACO
To arrange payment or discuss any details regarding your account, please do not hesitate to get in touch with us using the contact details below:
*** ***
Thank you for your attention to this matter, and we appreciate your continued trust in Cartrack.
Sincerely
Thank you for your cooperation.
Best regards,
What can I do about Cartrack. Please help!