Very bad service received

I would like to express the level of disappointment regarding my scheduled appointment with Cartrack regarding a fitment dated 23/09/2024 for 12pm, which never happened with absolutely no explanation and even when I tried calling to find out what was the problem unfortunately I couldn’t get through and there was no communication or feedback whatsoever and clearly nobody really cares about me as a client and this poor level of service is totally unacceptable the only thing Cartrack organisation cares about is my money that I pay monthly and can somebody at higher authority please intervene to this matter with urgency.

Regards Mr M Mhlongo ***