Very Bad Service from Cartrack

I am extremely disappointed with the service I have received from Cartrack regarding an unauthorized debit from my account.

At the end of April 2026, I contacted Cartrack to arrange the removal of a tracker from my old vehicle and the installation into my new vehicle after I sold my previous car and purchased a new one. I was informed that the service would cost R870, which I agreed to.

On 30 April 2026, Cartrack debited R870 from my account as agreed, and I had no issue with this payment.

However, on 2 May 2026, an additional amount of R929 was debited from my account without my authorization, consent, or explanation. I immediately contacted Cartrack to query this unauthorized debit. Since then, I have made numerous follow-ups via calls and WhatsApp messages. Despite providing proof of the debit, I have still not received a clear explanation as to why this amount was taken from my account.

What is most frustrating is that different consultants continue to advise me that the matter has been “escalated” and that I must wait 7 to 14 days, yet no one can explain the reason for the debit or take accountability for it.

It is unacceptable for a company to deduct money from a client’s account without authorization and then fail to resolve the issue urgently. I have financial responsibilities, and this money is important to me.

I therefore demand:

An immediate explanation for the unauthorized debit of R929.

An urgent refund of the full amount back into my account.

Proper communication and accountability from Cartrack regarding this matter.

I have been patient and cooperative throughout the process, but I can no longer continue waiting while my money has been taken without justification.

I hope this matter will now receive the urgent attention it deserves.