Very bad service from Cartrack

I recently bought a car, I was offered an option higher than what I actually need for the tracker, the car is always with me, I don't need to track where it is, only in a case where it is ******. Before the tracking device was fitted into my car I confirmed with Cartrack and the technicians that came to fit it if indeed I was getting the R99 option I had asked for...only to find that I am being debited R199. When I called to enquire about this, Boitumelo Motshwane is insisting that I have to pay a fee of R2000 to cancel it, insisting on one recording of the initial offer, none of the following conversations. This is a *****ulent trick that I can not agree to. That Boitumelo is very rude, does not want to assist a client at all.