QT
Queen T

1 reviews | Active since Jun 2025

27 Jun 2025, 16:14

Very bad service

I have had very terrible experience with Cartrack. their call center agents are extremely rude and don't care about customer care. I was sent from pillar to post when I tried to have a tracking device removed from one vehicle and reinstalled into a new vehicle so I can continue with my existing contract with them. Just when I thought that was done, I was then DR for both vehicles. This then resulted in me being transfered from one agent to another with everyone blaming the other and no one willing to come up with a solution.

My entire experience with Cartrack has been absolutely ********** and no "peace of mind" as they claim to offer clients. I honestly wouldn't recommend Cartrack to anyone I know.

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Replies (1)
Cartrack
Cartrack's reply27 Jun 2025, 16:36
Official
Good day Queen,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards
The Cartrack Team