Very Bad Service

I got bad service since day 1, and did complaint. The arrogant way they are doing business. Pay up your account and still they blacklist you. Now I need to pay an extra amount so that they can remove it. I was paying R149 and they added a product on the contract Feb 2022 to increase premium to R204, but I reversed the debit order on March 2022 and then on April 2022 called cancelled the added product which cost R55 but they never cancelled it, they still deducting as normal. Heartless people.

I called to make a payment arrangement, query, lodge a dispute and have honored it since on Monday 26th Sept 2022, I've called spoke to Xoliswa Ntsume to query, lodge a dispute and I was told that both will be escalated to the relevant department and will be called back within 48hrs to resolve the matter but instead they cancelled my contract withon the 48hrs on the 27th Sept 2022 said I requested and I never called to cancel the contract but to query, lodge dispute and to request a statement.

Yes, I was in arrears of R1298,55 before the 16th Sept 2022, I then paid R500 on the 16th Sept which should reduce the balance to R798.55 instead 2 days later I got a message and told to pay R1502,55 again change it to R1002.55 Or else I'm going to be proceed with legal action which I am prepared to take if they really want to try me until you minus all the R55 from April to date. Yet Cartrack has randomly debited my account on the 27th Sept despite making a payment on the 16th already, and in spite of the arrangement in place. They call a million times and all confirm that they can see the arrangement and it will be adhered to then bam next morning an unauthorized debit order goes through.

Beware of cartrack with their Very Bad Experience. I asked them to phone me back on my cellphone and they never did. Very poor service.