GH
Geoff H
1 reviews | Active since Dec 2011
20 Nov 2025, 09:24
Very bad service admin.cartrack sorry
Selling my car. No longer need tracker. Account paid up until March 2027. This money will be used for cancellation fee . No problem. Job set for deinstall. notification recieved no reinstall. Tech arrives. Wrong job card. He sorts this out and is told by tech support he cannot remove the device. Car now off to dealer in 2 days. 4 hrs of calls. Wasted. Try and do the correct thing. No problem last time. Please contact client urgently
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
20 Nov 2025, 09:38Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply20 Nov 2025, 09:38
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
GH
Geoff H's updateReviewer Update
20 Nov 2025, 12:05Thank you. Another call to the correct person and sorted . Franklin .you are a star and thanks to Ronald.
Correct job card issued. Removal in 10 minutes.
This took 6 hours on phone over 2 days of trying to do the correct thing when selling my car. Again. Thankful however mostly very unnecessary. Now just hope the actual cancellation process is documented to avoid issues in the future.an amazing product when installed but admin.....eish
Correct job card issued. Removal in 10 minutes.
This took 6 hours on phone over 2 days of trying to do the correct thing when selling my car. Again. Thankful however mostly very unnecessary. Now just hope the actual cancellation process is documented to avoid issues in the future.an amazing product when installed but admin.....eish
GH
Geoff H's update20 Nov 2025, 12:05
Reviewer Update
Thank you. Another call to the correct person and sorted . Franklin .you are a star and thanks to Ronald.
Correct job card issued. Removal in 10 minutes.
This took 6 hours on phone over 2 days of trying to do the correct thing when selling my car. Again. Thankful however mostly very unnecessary. Now just hope the actual cancellation process is documented to avoid issues in the future.an amazing product when installed but admin.....eish
Correct job card issued. Removal in 10 minutes.
This took 6 hours on phone over 2 days of trying to do the correct thing when selling my car. Again. Thankful however mostly very unnecessary. Now just hope the actual cancellation process is documented to avoid issues in the future.an amazing product when installed but admin.....eish
GH
Geoff H's updateReviewer Update
22 Nov 2025, 13:52Cartrack please sort your admin out. Despite a letter confirming cancelation as the assurance that my advance payment will be used for cancellation fee, I am receiving threatening calls demanding my cancellation fee. CEO escalations has been amazing but the useless admin/ Accounts people do not get the picture. What's the answer..?
GH
Geoff H's update22 Nov 2025, 13:52
Reviewer Update
Cartrack please sort your admin out. Despite a letter confirming cancelation as the assurance that my advance payment will be used for cancellation fee, I am receiving threatening calls demanding my cancellation fee. CEO escalations has been amazing but the useless admin/ Accounts people do not get the picture. What's the answer..?