Very bad service

<p>I responded to cartrack facebook advert.</p> <p>Two or three times before they phoned me.</p> <p>Information provided to me by the consultant was misleading.</p> <p>Appointment to install tracker on my car was set for the 10th July 2017 between 15h00 to 16h30. They indeed installed. Information given to me by technician did not match that of a consultant.</p> <p>Technician said that the tracker he installed won't give the position of the car, rather area. I won't be able to track with Cellphone application only internet.</p> <p>Later I tried calling customer care, I was told to call in the morning.</p> <p>I immediately wrote email labelling my dissatisfaction.</p> <p>I called customer care on the 11th, I got confirmation that the technician was right.</p> <p>I asked for a quote of what I looked and hoping for innitially, it was expensive than I expected. Tracking using Cellphone application, being able to view position of car.</p> <p>I asked for log in details just to have a taste of what I didn't want. I logged in, I was unhappy.</p> <p>I called customer care again same day on the 11th.</p> <p>I asked the cancellation procedure. No proper explanation given. I was told my matter will be investigated. My cooling off end on thursday 14th. After an hour.</p> <p>I called customer care again to cancel, i was told i can but i have to pay cancellation fee way exceeding a thousand.</p> <p>I asked consultant about cooling off period. I was told either way or around i have to pay. I insisted issue of cooling period as i had already carefully looked at company rules.</p> <p>He asked for few min, came back said he wants to investigate. Theyl call me back.</p> <p>I put it on record that if they delay until cooling off lapse it can't be my problem as I asked for cancellation already. I also expressed my disappointment about cartrack service.</p> <p>I also wrote letter of cancellation and sent it to customer care via email.</p> <p>On the 12th I was phoned by a gentlemen from cartrack apologising for staff, company and bad service they gave.</p> <p>He said i can choose if i still want to cancel or be assisted. He said if i want to cancel it will be at no cost.</p> <p>I asked to cancel again, he then told me the call i must now expect will be from their department that deal with installations to set appointment of tracker removal from my car.</p> <p>Few minutes later he called again trying to confirm the area im from.</p> <p>I waited for the call until I called again on the 15th.</p> <p>To my suprise, the lady i spoke to started arguing the matter, telling me ill pay for removal of tracker. She even claimed having spoke to their supervisor who confirmed to know my matter.</p> <p>Despite having cancelled on the 11th, their confirmation of cancellation says 15th. I even asked why tracker is still on, they said it will now be off, proving they had no intention of cancelling on time as per my call and email.</p> <p>After long debate, she said she will investigate and revert back to me on the 17th. To this point she never called. Also there are facebook inbox that has now being ignored, yet other people are responded to.</p> <p>In short, i learned that left does not know what right is doing in this company, they seem not to understand their terms and conditions implementation, they do well with advertising but the service is horrible, i am so dissapointed and well drained with diservice they gave me.</p> <p>I am still stuck with their tracker draining my car battery day in day out.</p>