AO
Allistair O
1 reviews | Active since Oct 2024
23 Oct 2024, 11:37
very bad service
I had a tracker installed end November 2023 and the technician broke a panel and since then I am still waiting on Cartrack to resolve the issue. No feedback from anyone and I am always the one having to follow up. My debit order goes off on time however the service is nonexistent and there is no accountability for damaging my panel. it is now almost 12 months later, and I am still fighting for what is right. Calling the customer care line is useless because they place me on hold for long periods trying to locate a senior person who call handle the matter or I am being told that the matter is escalated.
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Replies (2)
Cartrack's replyOfficial
23 Oct 2024, 11:38Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply23 Oct 2024, 11:38
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
AO
Allistair O's updateReviewer Update
23 Oct 2024, 13:46Just got a call from Cartrack and they want to send a senior inspector to determine who was at fault. This is nearly 12 months later and after initially admitting that the technician made a mistake. Cartrack still have my panel in their possession trying to sort it out with BMW, again this is now for a few months and me having to follow up. Cleary if they send a technician today it will be tampered because they already have the panel in their possession and they tried to fix it to no avail. It is mind blowing how they think and how stupid they think their clients are. This is so insulting and so wrong that it is actually frustrating because again no accountability and according to them the client is at fault and not their precious technicians. Guess what, I will accept that it was a mistake and move on, but don't insult me by insinuating that I am breaking my own possession for whatever reasons.
AO
Allistair O's update23 Oct 2024, 13:46
Reviewer Update
Just got a call from Cartrack and they want to send a senior inspector to determine who was at fault. This is nearly 12 months later and after initially admitting that the technician made a mistake. Cartrack still have my panel in their possession trying to sort it out with BMW, again this is now for a few months and me having to follow up. Cleary if they send a technician today it will be tampered because they already have the panel in their possession and they tried to fix it to no avail. It is mind blowing how they think and how stupid they think their clients are. This is so insulting and so wrong that it is actually frustrating because again no accountability and according to them the client is at fault and not their precious technicians. Guess what, I will accept that it was a mistake and move on, but don't insult me by insinuating that I am breaking my own possession for whatever reasons.