VERY BAD SCHEDULING AND BAD SERVICE

As a first time client for Cartrack I am very dissapointed in the service they give clients. I had an appointment scheduled for 14/10/2024 at 10h00 as I had to take lunch from my work for the installation to be made. First the tech is late. I phoned Cartrack at 10h15 wich they said the tech is stuck in traffic as i do not now how much traffic can Bethlehem have as it is a small town and not a big city. And they said the tech will be there in 20min and we waited untill 11h00 and the tech still not came as promised. This highly unprofessional. HOW MUST YOU TRUST THEM RECOVERING YOUR VEHICLE IF THEY DON'T EVEN KNOW TIME. I am CANCELING my insallation.