Very bad customer service

I have been a customer with CarTrack for a while The customers service is very poor and they say they will email you within a turnaround of 24-48 hours which never happens The amount of fees that gets deducted has gone up without informing me at all and I am still waiting for a statement to show me the fees structure, do not trust them to give you good service, when you call them the call always get dropped and no email response either