****** vehicle

Item: Cartrack
Rating: 1
Author: Wimbi S

I reported a ****** vehicle yesterday i called them within 10 minutes of my car being ****** they never responded urgently and they don’t update me i have to call them for them to update me,they tell me that their manager will call me during office hours where will my vehicle be during office hours?what is the point of having a tracker if you have to call them and ask for an update

Helpful (0)

Replies (3)

Cartrack's replyOfficial

07 Apr 2024, 18:51

Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team

Cartrack's reply07 Apr 2024, 18:51

Official

Wimbi S's updateReviewer Update

07 Apr 2024, 18:56

All i want is my vehicle to return,as soon as i saw that my vehicle has been ****** i called you guys and it was just a space of 10 minutes you were gonna find it before it even left Fairie Glen.what you giys are doing to me is just unfair

Wimbi S's update07 Apr 2024, 18:56

Reviewer Update

Cartrack's replyOfficial

07 Apr 2024, 18:59

Good day,

Please note that we have escalated your complaint to our recovery department, and they will be in contact.

Kind Regards
The Cartrack Team

Cartrack's reply07 Apr 2024, 18:59

Official

Good day,

Please note that we have escalated your complaint to our recovery department, and they will be in contact.

Kind Regards
The Cartrack Team