Utterly/extremely poor service

Title: Extremely Poor Service – Multiple Missed Appointments & No Communication

I am बेहद disappointed with the service I have received from Cartrack.

Since 12 March, I have had four separate installation appointments scheduled, all of which were missed with no communication whatsoever. On each occasion, I received confirmation via SMS, yet no installer arrived and no courtesy call was made to inform me of any delays or cancellations.

Each time I followed up, I was told that the installer had “cancelled” the appointment, but no valid reason was ever provided. This is completely unacceptable.

What makes this even worse is that I have had to take leave from work three times to accommodate these appointments, resulting in both personal inconvenience and financial impact.

I have call recordings and SMS confirmations as proof of these scheduled bookings, yet there has been zero accountability from Cartrack.

This level of service reflects a complete lack of professionalism, poor coordination, and disregard for customers’ time.

I am requesting:

- A clear explanation for the repeated missed appointments - Immediate escalation and resolution of my installation - Compensation or acknowledgment for the inconvenience caused

I hope this matter will finally be taken seriously and resolved urgently.

Very disappointed customer.