Utterly useless non caring car track

It seems every time I want a response from a do not care Cartrack, I must go online. Just do not care, or is too useless to operate a CRM. That is why I am cancelling immediately and I am stopping my debit order immediately. I must always pay - I send emails and website requests and they send you a reference number, then nothing. First their camera does not work and then their app does not work and then you cannot reach them after hours (despite promises when I signed up). When it comes to my daughters' safety I DO NOT PLAY AROUND. It is like this is a company run by a group of people lying on their beds with laptops and an internet connection. Perhaps they do not understand a CRM and just have an e-ticketing system.