Utterly poor customer service

The customer service of Cartrack is extremely appalling, half of the agents are clueless about the services offered, if it's not that it's arrogance that they will give forgetting that you are a paying client.

When asking for their details so that you can lay a complaint, they don't provide their name and surname and tell you to you face that they will not give you their last name, you ask for a ref number for the call they tell you that calls don't have a ref number.

The information I mentioned above is not in relation to one person but all the Cartrack agents have the same attitude and response.

How is one to pay a complaint if there is nothing provided by the agent to trace the call.