Utterly disgusting service

My experience with car track Yesterday my car would not start, I went to the battery shop where I was told that my car track unit was drawing power from the battery causing my cars battery to die. It was suggested I take my car to car track so they could do a test. I called car track. You have to log a ticket it takes 48 hours for this to be done and somebody to get hold of you and make an appointment. So what you do in the mean time I have no idea. In my opinion it’s the worst service possible. I called this morning as I need my car. To be told nothing is done I must wait, they will send the department a mail. I requested a manager or the ceo to call me. Of course nothing no call

My options are when they do eventually grace me with their presence. Take out another contract for 3 years. I ask myself do I really want to be tied in with them for 3 years When they can’t even have the courtesy to call you back Come on car track. Try better yourself. In my opinion they gladly take your premiums. But are lacking in the Looking after their customers.