Utterly disgusting and appealing assistance form cartrack

Okay firstly I am a customer of cratrack from 2018 I had a device fitted on my polo tsi... The car always gave me low voltage warnings so I took the car in and they ran thir checks and indicated all is fine with car but they is a foreign device drawing current so only thing I have is my tracking device I scheduled a fault with car track in 2018 they only phoned me back in Feb 2021...then in 2018 I also added my volvo truck and in 2020 added another volvo truck this was installed in December 2020 and I noticed in Jan there was a problem with it so I phoned car track 24 times spending hours on the call with such *********** employees that don't do thir jobs batter you from. Pillar to post and had a customer makes you feel like they doing you a favor to a point of utter frustration to a point I just have up.. But Anyways during my 24 calls or more ill phone customer service follow their channels either one of them will say no there is nothing scheduled or ill be transferred to another department and the call will cut this happened more than once then once I made to the end of the call they said a repair is scheduled and I will be contacted regarding the date 3 weeks goes by no one phones so I call back only for them to say nothing has been scheduled and the last time they scheduled it a date was set and no one pitched up for the appointment... So I go on to cartracks website click on escalate to CEO so called thinking my problem will be resolved after emailing the so called CEO 4 times on the 4th time I threatened with legal action only when she phone instantly after explaining my problem that I have 3 vehicles one light vehicle two heavy vehicles I'm a customer for so long I explained the two vehicles in question... She goes on to say that the polo I have to pay for it to be repaired and they don't have a schedule cause I didn't do one and I must pay for it... And for the volvo she says car track doesn't have any guarantee on the thir device so after 1 month you'lls tracking device was faulty oh and did I mention while my tracking device was faulty they stole my batteries and and car track didn't even notify my... After explaining all this to the CEO who is just as *********** has the rest of cartrack employees and made me feel has if I they are doing me a favor and up until now April 13 no one has gotten back to about my truck to repair my device or my polo.. I've have reached a point of utter frustration and just given up I wanted to cancel then she say I have to pay for the cancelation fee and removal of the device.. But Im an u happy customer r I shouldn't have to pay for anything cause youlm not giving me thr service and help that is mandatory of a corporate company... Really cartrack needs to send their employees on a customer relations cause.. So I've just given up with thr hours of calls and screaming and frustration on the phone I've just accepted my situation because the CEO has the same ****ed up attitude has her employees