<p>GOOD DAY</p> <p>ON WEDNESDAY 22/03/2017 17:27 I CALLED CARTRACK BECAUSE I HAVE A HAPPY BUTTON SUBSCRIPTION,MY CAR WAS STUCK ON THE N1 FREEWAY JUST AFTER THE ALLENDALE ONRAMP,I WAS ADVISED THAT THEY ARE SENDING SOMEONE TO TOW MY CAR,NOW BECAUSE MY GEOGRAPHICAL LOCATION WAS UNSAFE AND THEY TOOK FOREVER TO CALL ME BACK I MOVED MY VEHICLE SLOWLY AT ABOUT 20:14PM TOWARDS LONDON ROAD ONRAMP ON THE N3,I CALLED AND GAVE THEM MY NEW LOCATION OF WHICH I WAS TOLD THAT THEY ARE STILL GETTING SOMEONE TO ASSIST ME,FROM 17:27PM ,I ENDED UP PAYING MY OWN TOW TRUCK TO GET ME HOME BECAUSE YOU GUYS ARE NOT HELPFUL AT ALL NOW I WANT TO IMMEDIATELY CANCELL MY SUBSCRIPTION AND I WANT ALL MY MONEY THAT I HAVE PAID FROM THE ONSET BECAUSE THE SERVICE IS JUST HOGWASH,I WANT COMPENSATION FOR ALL THE INCONVENIACE THAT YOU CAUSED ME.. I GOT A MESSAGE AT 21:44PM THAT SOMEONE FROM TMA TOWING RECOVERY SOLUTIONS WILL BE THERE TO ASSIST ME (AT ****** 21:44)?? DO U GUYS THINK ITS FAIR THAT I MUST WAIT 5 HOURS TO GET ASSISTANCE??? REF NUMBER 1627</p>
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
Best regards,
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
Best regards,
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