Utterly bad service and disrespect for clients from customer service agents

I customer service agents at Cartrack do not have the least amount of respect for their job, let alone the clients.

I have made a query for a number of my vehicles to be updated accordingly on the Cartrack app, and the first agent I spoke to in regards to the request advised that she will escalate the matter to the dealership department and that I will be receiving a call within the cause of the day.

5 days past without receiving any feedback from the said department. I then made a follow up call to acquire of there was any update on my query. I then spoke to an agent that advised that they will attend to matter themselves and once they have made the necessary update on the system she will call me back and advise accordingly.

I waited and waited and no call was received from the person. A few days passed and I made another following up on the same query, the agent that I spoke to told me that she needs to inquire on something and that I must hold the line, I held the line for close to 15 minutes only for the agent to drop the call.

Today I phoned yet again and received the same disrespect where the agent made me hold the line, the call ran for 21 minutes and then it was dropped by the agent. I phoned right away after that and spoke to a Nomasonto Dlamini who I asked which channels do I need to follow to lay a complaint she advised on sending an email I then asked her to advise on the name and surname of the agent that accessed my profile before her and she said she unable to do so, and said that she will rather speak to her supervisor and try to have the matter resolved, she then keep me waiting for 8 minutes following which she came back and asked for me to relay my case again and and state my I would like to lay a complaint.

I found that to be strange because I had already narrated to her then she kept me holding under the false promise that the supervisor will try and attend to the matter.

I then asked for her name and surname of which she put the call on hold without excusing her self, I then was kept holding for another 6 minutes before she came back and advised that her superviso by the name of Bongani Mdluli will call me back and follow up on the matter.