UTTER UTTER PATHETIC SERVICE!!! STAY AWAY!!!!!

I signed a 36 months contract with Cartrack in September 2022 as my insurance provider recommended them to me when purchasing my new car.

The car stated on the agreement was involved in an accident and subsequently replaced. I requested a de-and-reinstall on 15 December 2022 for my new vehicle.

Cartrack scheduling department failed to show up on three different occasions, resulting in my insurance being partially cancelled for theft and hijacking as I could not provide them with a valid tracking installation certificate - the day before I had to travel 1500km for a relocation.

I was subsequently charged R800 for the de-and-reinstall which never took place. I also got charged for the month of January for a service which was not rendered. When I was charged for this service, I phoned Cartrack's customer care and asked them since they have charged me for this service, please give the current co-ordinates for my car - to which I received a response saying I shouldn't ask them such questions if I know my car doesn't have a Cartrack device (bear in mind, I am being charged for one). On numerous occasions I was told that it was not Cartrack's fault that I had requested a de-and-reinstall - a service which I would have gladly paid for.

My contract was subsequenly cancelled on 26/01/2023 due to breach of the contractual obligation to track my car and failiure to render the services I signed up for.

Cartrack has not yet cancelled my debicheck mandate and is still charging me for the de-and-reinstallation as well as my monthly premium.

If I reverse the debit order, they just change the reference and re-debit.

I spoke to an accounts department team leader today. He confimed that a refund request was logged on 28/01/2023. The a credit note was passed on 15/02/2023 and to date, I have not received a refund. Sello then followed up with finance, who confirmed the refund request was only logged on 02/03/2023 - yet again in the same conversation, different versions of events being given through. I have now been told to give them until 17/03/2023 to process the refund.

I have been in dispute with them since December 2022 and there is still no resolve whatsoever to this matter. I phone almost daily.

Please do not make use of Cartrack. They have absolutly no regard for their customer's time, money, or wellbeing.