UTTER *******

on Saturday i called the call centre for assistance with my app, to my surprise there was nobody from the relevant department to assist me at that time as that department was on lunch (which makes absolutely no sense that nobody is available within that time period). after about 2 hours i still hadnt been contacted so i tried to call again, only to find out that there was only 1 person working in that department and they were busy but would get back to me. Monday i sent a request for Cartrack to contact me, as well as reason for them to contact me - still nothing from Cartrack. Wednesday i tried send another request, still absolutely no corrispondence from Cartrack.

What must a person do to get Cartrack to come to the party and respond.