BS
Busisiwe S

1 reviews | Active since Sept 2013

16 Feb 2022, 08:34

UTTER Incompetence and disgusting service

Super disappointed in Cartrack, I called on Friday after noticing that the vehicle isn't tracking on my app . A technician was sent out yesterday to supposedly "repair " the device and to my dismay the device is still not fixed after the technician spent a good hour doing good knows what with my car and it's still not repaired . Called in to Cartrack this morning spoke to a Kgaugelo who wanted to transfer me to sales ? sales ? for what ? then she rudely hung up on me this is not what I'm paying for. my safety is compromised in the interim.

0
Replies (5)
Cartrack
Cartrack's reply16 Feb 2022, 09:55
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
BS
Busisiwe S's update17 Feb 2022, 08:41
Reviewer Update
So what is your turn around time as I still haven't been contacted and the device is still not functional
Cartrack
Cartrack's reply17 Feb 2022, 09:54
Official
Good day, 
Thank you for following up. We will be in contact shortly in order to arrange a repair.

Kind regards 
The Cartrack Team 
BS
Busisiwe S's update17 Feb 2022, 19:54
Reviewer Update
Thank you an efficient Floyd came to repair/replace the device explained what was wrong apologized and acknowledged my frustrations and my device is back in working order 😀.
Cartrack
Cartrack's reply18 Feb 2022, 10:44
Official
Good day, 
Thank you for giving us feedback on your experience.  We will inform Floyd, management and staff of your update.

Kind regards 
The Cartrack Team