JN
Johan N
1 reviews | Active since Aug 2020
23 Aug 2020, 17:19
Useless Service!!!!
I’ve recently installed a new tracking unit in one of my vehicles. Faulty from the beginning and pathetic service levels from Cartrack!!! No service from call Centre right through to technical division. Even tried logging customer care complaint. Useless, Uselee....Useless....trying to cancel both my contracts with them, but what a joke!!!
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Replies (2)
Cartrack's replyOfficial
24 Aug 2020, 00:13Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply24 Aug 2020, 00:13
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
JN
Johan N's updateReviewer Update
24 Aug 2020, 15:24Good day, Cartrack...Please note that Santam was also notified of the faulty unit. I made it clear that Cartrack will be unable to recover the vehicle in an event of theft or highjack and that Cartrack is currently placing the insurer at risk.
JN
Johan N's update24 Aug 2020, 15:24
Reviewer Update
Good day, Cartrack...Please note that Santam was also notified of the faulty unit. I made it clear that Cartrack will be unable to recover the vehicle in an event of theft or highjack and that Cartrack is currently placing the insurer at risk.