useless service

since joining cartrack in 2018 it has just being a total mess. I always have to fight to get things right or have to logged a complaint on this platform to get it resolved. My car was in an accident 3 months ago and they didn't even pick up when the battery was taken out of the car, the device hasn't updated in months but they have the obesity to deduct the premium every month. last year I had the same problem where they didn't pick up that the devise was faulty until I called in to report it myself.I cant even begin to express my frustrations about their finance department,THEY ARE VERY USELESS PEOPLE as they always mess up with my premiums. They debit 3 different amounts in July with no explanation as if my bank account belongs to car track now. I logged 2 queries. on live chat and via email but no one bothered to call me back because they are getting their premiums every month but I am not getting the service at all.