Useless Service

Extremely disappointed with Cartrack’s service. I cancelled my account in writing in January 2026, yet I am still being billed, and the account is now allegedly in arrears. Never mind the Bank charges from unreturned debit order runs through my FNB account which is used for savings purposes.

Despite providing Cartrack and their attorneys, DVLaw, with the full email trail confirming my cancellation, I have received no resolution or feedback. I have also requested the contractual voice recording and have been waiting for weeks. It is my right as a consumer to have Access to it. Yet they are unable to even supply it to me.

I am now receiving threatening calls and emails regarding credit bureau reporting, while Cartrack’s own system apparently shows no record of my cancellation and their attorneys have provided no updates on what happened to it. This is despite me providing a full email trail, including my cancellation letter and correspondence with everyone I have dealt with at Cartrack since January.

After months of trying to resolve this through the proper channels, I am now forced to seek assistance through social media as wellk as Hello Peter. Please have someone urgently investigate this matter and provide me with a reference number and written confirmation of the status of my cancellation. And to make matters worse, Cartrack does not provide reference numbers for calls made to ***. I just spoke to an agent again today, Nonthalthla, who confirmed that they do not issue call reference numbers, unless a ticket is logged. She sees this as a non-matter and wouldn't log a ticket. Now that's service. Then she pretended she couldn't hear me anymore when i asked why not, what institutes as a ticket escalation.

So, how am I supposed to prove that I have repeatedly followed up with Boitomelo from DVLaw, whom Cartrack escalated my matter to, or with Cartrack themselves? This leaves customers with no proper record or proof of their attempts to resolve disputes. How is this acceptable?