Useless customer service

<p>We recently changed insurance companies and I had to obtain a document from Cartrack stating that our vehicles do have cartrack installed.</p> <p>I phoned them on 19 June and they stated that I have not been authorized to request this information. My husband must authorize me. This could be done via a e-mail and then I had to log an ticket to get this authorization documented in his portfolio. I raised the ticket ********** 4 on 19 June. Today is 3 July and I have had NO response. I phoned them again today and I had to e-mail the evidence that my husband grants me access to his account only to be told it is not good enough. They have to phone him as well.<br />So finally they confirm. Then I get the forms to see that my husband's car registration is incorrect. I am really disappointed in Cartracks management of their incidents, documentation etc. I would honestly hope that they are better at finding your car than what they are at managing a simple e-mail queue and assisting their customers.</p>