Useless Customer Care - Stay Away

Purchased a motorcycle in December 2023, and was referred by the dealer to Cartrack for a tracking unit. I agreed and the installation was added to my purchase price. Cartrack only managed to install the unit on 17 January 2024. The odometer reading on Cartrack's system is completely wrong, and my motorcycle's engine is no longer running smoothly. Is stutters sporadically with loss of power and I am unable to ride it. Had to park it at home after only 3km trying to get to work. Reported the issue to the technician who installed the unit and to the call centre on Thursday morning and promises were made that my problem will be escalated and that someone will phone me. It is now Monday, 22 January 2024 and nobody has phoned me. Now I am simply a number in their system, and in the meantime I am paying for a motorcycle and tracking service that I cannot use. Please consider carefully before using Cartrack. Their customer care leaves a lot to be desired.