Useless Company

<p>On Thursday 15/06/2017 I was involved in a mob hijack, they stoned my car to stop it and that triggered the anti hijack causing my car not to move, they opened doors took our phones and forced us out of the vehicle.cause we had kids in the car we ran for our lives. We got help from the traffic cops who took my registration number CF40TLGP to report it with tracker as I didn't have a phone to call with. Eventually about an hour I was given a phone by a traffic cop who has the app on his phone and we were told that they looking for the vehicle, having to wait hours without any feed back we called back and we spoke to a consultant who told us the vehicle is not found without asking the registration number. We asked which car and they put us to their supervisor who later told us that they still looking. Friday morning I called again to check of the progress and I was told that the signal it's bad and since it's a holiday they having difficulties,I did however leave my alternative number where they can call me, later on Friday night I got a call from one of the traffic office to tell me that the police found my car burned in Doornkop and minutes later an agent calls to tell me that my car has been found burnt, with no explanation,I gab to ask where it was found and they said in Dobsonville that not being the case. I decided to go to the police station that kept the remains of my vehicle and I was told that my tracker came with helicopters there to come and look for the car.something that I failed to do all the time my vehicle was in doornkop, burning all night to a point of no recognition and later get to be just told that it's found burnt, not by them but they police.I have been paying for this service for the past 4 years and at a time of need all I get is a response that was given by the police who I didn't have a contact with for recovering my vehicle</p> <p> </p> <p>The company didn’t do anything that is mandated to do. No customer service was rendered. Now I have to suffer Financially and emotionally for *********** staff that is being hired at Tracker. I did not pay for being told signal is bad after I was the one following up. No one at tracker had the audacity to call me and explain the process. The one thing I had hope will be there for me but Failed me.</p> <p> </p> <p>Now I get an sms20/06/2017 saying my device is faulty has been tested????? when I call no one seems to know what happened to me on Thursday night. The system shows as if I didn’t call. What the hell is going on there? What cancellations thing do I need to complete? When my car was burnt? </p> <p> </p> <p>I want someone to call me and explain to me because I'm not happy at all. I'm going to take this to the highest level if need be.</p>