Useless

I signed up with Cartrack in February 2017 and was told that they would do monthly checks on the vehicle to test the unit to see if they could track it. I was getting SMS's with every monthly check. Around Aug/Sept I realized that I had gone a second month without receiving an SMS so I pressed the panic button to test it, they did not call back. I got to work, called them & was told they hadn't received a signal from my car in 3 MONTHS, even though they were successfully debiting my account for that service every month. The consultant asked me to let them send a technician who came and "fixed" it. The following day, I tested it again around 10pm and only recieved a call at 1:30am, about 3 HOURS AFTER PRESSING PANIC BUTTON. I called in and was sent to the manager, a MIKE, who asked me to give them another chance and promised me a letter of explanation & apology for failing me as a customer. To date, I have not received the letter. In September & October, they tested the car. Yesterday, I decided to press the panic at roughly 12:10pm & received a call back only at 13:04. I spoke to Dimakatso who first tried to scold me for testing the device without calling them first. I asked her what the turnaround time is to call a customer who presses a panic button & she said they call immediately. When I asked her why it took an hour for her to call me she said "maybe it was a network problem". So, I've paid for their service without fail since Feb for them to treat me like this? Delayed responses to my panic? The rude staff? The failure to alert me for 3 months that they weren't receiving a signal? And the failure to reassure me that should I be in need, they will try their best to assist me? Instead they are giving ********* enough time to cause me harm, find the tracker & leave my car untraceable?? I thought so highly of Cartrack but after dropping the ball so many times, I'd rather they come fetch their unit and refund me all my money because I've kept my side of the contract and all they've done successfully is run debit orders from my account!!!