Urgent: Unresolved Damage Caused During Installation – Immediate Action Required

I'm a very dissatisfied customer when your technician was installing the device in my car he broke the panel underneath the steering wheel I contacted you guys the following day with a complaint regarding the broken panel that was in August nothing has been done and I was told that the technician is denying that he broke I am writing to formally express my deep dissatisfaction regarding the unresolved issue with your technician who damaged the panel beneath my vehicle’s steering wheel during an installation in August. I reported the damage immediately the following day, yet no meaningful action has been taken to address or rectify the problem. I was recently informed that the technician is denying responsibility, which I find extremely unprofessional and unacceptable — especially as I was not the one handling the installation. This lack of accountability and delay in resolution is beyond frustrating. I have exercised patience for over 2 months, and at this point, I am seriously considering taking legal action or lodging a formal complaint with relevant consumer protection authorities. I am requesting the following immediately: • A proper investigation and resolution of this matter. • Full repair or replacement of the damaged panel at no cost to me. • A written response acknowledging responsibility and outlining next steps. If I do not receive a satisfactory response within 5 business days, I will be proceeding with opening a formal case and seeking compensation through external channels