Urgent Repair logged on system for a month with no satisfaction

Utterly disappointing and poor service! I have logged a email on 12/02/2026, 16/02/2026, 18/02/2026, 24/02/2026, 03/02/2026 and to date the scheduling department has not phoned back to schedule a urgent repair/fitment as both their tracking devices aren't tracking on a high risk vehicle.

A whole month with zero customer service! I have asked for cancellation of the whole fleet policy, arranged to take the vehicle to one of their fitment centre's, phoned again where there promises given and escalation done on the requests.

NOTHING!!

So this is the last resort to get a reaction before we move our fleet to another tracking company.