Urgent Query Regarding Contract Expiry and Account Debiting

I am writing to express my deep dissatisfaction with the service I have received from your company. I have been a loyal customer for the past three years, and my contract expired on 02 February 2025. However, my recent experience has been frustrating and disappointing, and I feel as though I have been misled.

Since the first week of January, I have been making multiple calls to notify Cartrack that I did not intend to renew my contract. I traveled through different provinces in December, and during that time, I received no alerts or communication from Cartrack regarding any suspicious activity involving my car, which leads me to believe I have been paying for a service that I was not receiving.

To make matters worse, one of your agents advised me to send an email on 1 February 2025 to serve my notice, which I promptly did. However, when I called again this morning, I was told that I should have submitted my notice in January in order to comply with the 25 working days’ notice period. This is utterly confusing and disappointing, as the information provided to me by your staff was inconsistent and misleading.

It is unacceptable that you would debit my account when my contract has expired and I have no intention of renewing it. Cartrack's practices are not only unclear but seem to be intentionally deceptive.

Since I attempted to serve my notice in January and received inadequate assistance from your call center, I expect this matter to be resolved urgently. I do not want my account debited on 25 February 2025.