Urgent Complaint Regarding Unresolved Tracking Unit Installation

I am writing to formally express my frustration and dissatisfaction regarding the service I have received as a loyal client since 2022. In mid-December 2024, I purchased a new car for my wife and promptly contacted Cartrack to arrange for the removal of the tracking unit from my old vehicle and its reinstallation into the new car. During our conversation, the representative confirmed my address and I assured them that both vehicles would be at the specified location for the technician’s visit for removal and reinstallation. I was informed of a reinstallation fee of approximately R850, which I accepted. To my disappointment, the technician arrived late and only removed the tracker from the old vehicle, failing to reinstall it into the new car, despite my payment of the fee. I reached out to Cartrack to report this issue, and I was assured that someone would call me back to resolve it; however, I never received a follow-up. By the end of December, my insurance company informed me that my monthly premium would increase due to the lack of a tracking unit in my new vehicle. Additionally, I noticed that my monthly premium payment to Cartrack was deducted for January, even though I do not have an active tracking unit in my new car. I have yet to receive any response or resolution to this matter. This is definitely a relationship broken and can not be repaired.