Urgent Complaint: Non-Functional Dash Cam & Lack of Support

Dear Cartrack Team,

I am writing to formally express my dissatisfaction regarding the ongoing issues with the dash cam installed in my vehicle. Despite having it sent in for repairs, the device continues to exhibit the same problem—it remains non-functional.

What is even more concerning is the complete lack of feedback or assistance from your support staff or branches following the repair. I have made several attempts to seek help, but to no avail. This level of service is unacceptable, especially considering that I am paying for a product I cannot use.

I would appreciate it if this matter could be escalated immediately. I expect either a proper resolution to this issue or a refund for the service that has not been delivered as promised.

Please treat this as urgent and provide a clear response and solution within the next 5 working days.

Sincerely,