Urgent Complaint – Billing Issue & No Stock for Camera

Good day,

I would like to express my dissatisfaction regarding the service and billing I have received.

On Tuesday I completed a migration on one of my vehicles and selected the R389 package, which includes a tracking device and a dual-view camera. During the migration process, I was informed by the migration department that there would be no pro rata charges for this change.

However, the following day I received a call from the accounts department informing me that they could not book the fitment because I supposedly owed pro rata charges and a once-off fee for the camera device. I then paid the requested amount via the SMS payment link that was sent to me.

Later that same day, a debit order was also processed by Cartrack, which resulted in me disputing the debit order because payment had already been made.

After dealing with these payments and the inconvenience caused, I called again to book the fitment, only to be told that there is currently no stock available for the camera. This raises a serious concern — why are customers being charged for a product that is not available? At this point, Cartrack effectively owes me money for a service/product that cannot be provided.

To make matters worse, I called again this morning to follow up and was left holding the line for 15 minutes without any assistance.

This entire experience has been extremely frustrating. I require urgent clarification and resolution today, including confirmation of the refund for the amount owed to me.

Please treat this matter as urgent.