1 reviews | Active since Nov 2020
Urgent Assistance Required – Overpayment Refund
Greetings Hello Peter,
Urgent Assistance Required – Overpayment Refund
I hope this message finds you well.
I am reaching out regarding my CarTrack account, which I had closed after selling my vehicle. I was informed that the contract needed to be finalized by a specific date, and I continued paying the monthly installments until that date. Despite this, CarTrack did not stop the debit order when the contract ended and over-debited my account.
It has now been over a year, and I have been sending emails with proof of payment, account statements, and confirmation that the account was closed. To date, I am owed a refund of over R1000.
I have shared all this information multiple times with the accounts department, but I only receive calls from consultants without any resolution. The account has now been handed over to DVLaw Attorneys and blacklisted as a default payer, and I have forwarded all the same documentation to the same attorneys, yet I still have not received any response or refund.
I kindly request your urgent assistance in resolving this matter and ensuring that the refund is processed promptly and the blacklisting is removed!
Thank you very much for your time and support. I look forward to your response.
Best regards, Octavia Ephraim
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
Thank you for your response and for acknowledging the issue.
As a reminder, the overpayment on my account has been ongoing for over a year, and I have already provided all relevant documentation, including proof of payment, bank statements, and confirmation that my account was closed. The refund amount due is over +R1000
I kindly request that this matter be expedited and that I be updated on the progress of the investigation, including an expected timeframe for the refund. Your prompt attention to this will be greatly appreciated.
Regards,
Octavia Ephraim
Thank you for your response and for acknowledging the issue.
As a reminder, the overpayment on my account has been ongoing for over a year, and I have already provided all relevant documentation, including proof of payment, bank statements, and confirmation that my account was closed. The refund amount due is over +R1000
I kindly request that this matter be expedited and that I be updated on the progress of the investigation, including an expected timeframe for the refund. Your prompt attention to this will be greatly appreciated.
Regards,
Octavia Ephraim
Thank you for your response and for acknowledging the issue.
As a reminder, the overpayment on my account has been ongoing for over a year, and I have already provided all relevant documentation, including proof of payment, bank statements, and confirmation that my account was closed. The refund amount due is over +R1000
I kindly request that this matter be expedited and that I be updated on the progress of the investigation, including an expected timeframe for the refund. Your prompt attention to this will be greatly appreciated.
Regards,
Octavia Ephraim
Thank you for your response and for acknowledging the issue.
As a reminder, the overpayment on my account has been ongoing for over a year, and I have already provided all relevant documentation, including proof of payment, bank statements, and confirmation that my account was closed. The refund amount due is over +R1000
I kindly request that this matter be expedited and that I be updated on the progress of the investigation, including an expected timeframe for the refund. Your prompt attention to this will be greatly appreciated.
Regards,
Octavia Ephraim
I was informed that your team would attend to my case. However, yesterday I received a call about my account being in arrears instead. I would like clarification on why this happened and the current status of my case.
Could you please confirm when my original issue will be addressed and provide an updated timeline? I would like to ensure that this matter is resolved promptly and I am refunded the overpayment due to me.
Your urgent attention to the matter will be really appreciate.
Concerned!
I was informed that your team would attend to my case. However, yesterday I received a call about my account being in arrears instead. I would like clarification on why this happened and the current status of my case.
Could you please confirm when my original issue will be addressed and provide an updated timeline? I would like to ensure that this matter is resolved promptly and I am refunded the overpayment due to me.
Your urgent attention to the matter will be really appreciate.
Concerned!