URGENT ***** AND DISHONESTY FROM CARTRACK RANDPARK

Good day,

Trust this email finds you well.

I’m very frustrated , I took in my vehicle for a tracker de - installation on Friday , 12 September 2025.

Godfrey is the name of the technician that approached me from the gate to do the deinstallation, he asked for my car keys and insisted that I remain at reception so that I have no sight of what he is doing on my car. I informed him that my fuse for my Cabion light does not work due to the tracker installation , therefore he needs to fix the Cabion light fuse as well the light bump is not working due to the tracker.

Godfrey assured me that everything will go accordingly , I felt very uncomfortable and went to check on my car again . Godfrey insisted that I leave the car Bay Area once again and so I took my purse and went back to reception. I felt very uncomfortable due to this process taking longer than usual and him insisting on getting my car keys . Everyone already knocked off and all other cars had left by the time he gave back my car keys .

Upon completion of this task he asked me to check if everything is still in tact before I leave . At this point he omitted information regarding my interior gear leaver which he damaged and did not inform me on the spot . He should’ve followed procedure to inform his manager and inform the customer .

Instead I got WhatsApp Messages from the technician George on Saturday morning 13 September 2025 which lead me to drive to the actual office again wasting my petrol , time and resources. Please find attached WHATSAPP CONVERSATIONS BETWEEN GODFREY AND MYSELF (The Customer)

I drove to Car Track RandPark to inform the manager Cruise who also informed me he will send an internal email and circulate this information internally. I showed him the damage to the car and the WhatsApp messages from his technician. Cruize the Manager informed me that he is aware that Godfrey is on a Final Warning for drinking while operating a Car Track vehicle . I asked him why he allowed the technician to work while he is on a final warning as that will cause further damage to property to more customers vehicles . I asked for a formal email confirming that I was there and I logged a complaint , to date I still did not get an email .

Kindly please note I have asked BMW for a quotation for my gear lever part -Please find attached .

Please note I’ve logged this with my attorneys as ***** and Dishonesty and I WILL TAKE FURTHER STEPS WITH THE HIGH COURT . I have also logged this claim with my Insurance and need to pay ACESSSS OF R7000.00 . Please note Cruize (The Manager ) sent a Car Track car inspector came to assess my car at my residential address local Engine garage to ensure my safety today at 13:25 .

I was informed that they will inform BMW Sandton regarding this incident and get the parts for high will take approximately 3-4 weeks . This is very strange considering this is not my fault and there’s dishonesty happening here . I asked the Inspector for his name and to send an email confirming he inspected my car . He took pictures and has not further emailed me any quotations between him and BmW

I am traveling for work on Friday , 19 September 2025and need this matter to be attended to with a matter of URGENCY. Please insist on CCTV footage for both dates 12 September and 13 September so that we can further investigate if any damages has been made to my car .

Please ensure Godfrey is charged for dishonesty and the Car Track Manager Cruize is charged for negligence and dishonesty as all of this is ***** behavior and very unprofessional conduct .

Attached is all WhatsApp conversation between myself and Cruize( The Manager) and The Technician whose cellphone is off now .