Urgent Action Required: Unauthorized Debit Order and Harassment

I have been left with no alternative but to escalate this complaint through platforms like Hello Peter to gain the attention this situation urgently requires.

I am writing to express my extreme dissatisfaction and lodge a formal complaint against Car Track for *****ulent activity and unprofessional conduct. On April 22nd, 2025, I paid for a device and installation via a credit card link. Despite this payment, on April 30th, 2025, Car Track ********ly deducted an additional R870 from my account via an unauthorised online debit order. I explicitly only agreed to a monthly R99 deduction. Furthermore, from the morning of April 16th (following a 7 PM installation booking placed on the 15th of April), I was subjected to relentless harassment by Car Track staff. I received multiple calls daily (up to four times a day) demanding payment of R870 for the device and installation, despite the de-installation booking only to happen on the 30th of April. Nonetheless, I paid on April 22nd via a WhatsApp link and Car Track still debited by account on the 30th of April - reiterating AGAIN, ********ly, as I did not give permission for this debit. And now, when I inquired about this discrepancy, staff member ceased communication…. Despite providing proof of payment to Lerato Leeu on Monday, May 5th, - who I still have not heard back from despite my numerous follow up calls and emails. I have informed ABSA regarding the debit order and they have reversed it. Lerato Leeu has since become unresponsive to my follow-ups. This entire ordeal has caused me significant distress and also consumed unnecessary time. It is appalling that Car Track aggressively pursues payment before service delivery, yet fails to address a clear double payment and unauthorised debit from my account. The lack of communication and resolution from the accounts department is unacceptable. I demand immediate action to: Investigate the harassment I endured from your staff. Ensure proper communication and resolution of this issue. I expect a prompt response and resolution to this matter. Sincerely,