Urgent!!

Dear sir/madam

To Whom It May Concern

Car track has been calling my on a daily basis telling me that my account is in arrears of R189

An agent called me last week and told me that the issue was rectified on their end and I was downgraded to the R149 package. Today I get a call from an urgent who is absolutely rude and demands payment and wants to debit to account.

Please note that I will not be allowing any debit orders to out from my account, the agent demands me to check with my bank as to why my debit order did not go through.

When I know that I made payment for the month of June.

Can someone call me urgently and sort the issue out