Unwilling to assist potential new customer and BAD product knowlage.

I have been struggling with Cartrack just to get correct information and to be sent to the correct department. I have been sent from pillar to post since December. My insurance sent Cartrack a lead so I can have the needed devises installed in my 2 vehicles. Not one individual I have been talking to could assist me. As mentioned I get transferred to different departments, in some cases i get told they not getting through and there is noting they can do. Is this seriously how you guys treat potential new customer. It comes across as if the staff do not know the products they support, also feels as if I am asking them a favor.