Unserviced customer

I'm very disappointed in how Cartrack treat it's customers, from the 10th October 2024 I have been calling your scheduling department trying to get help with my dead tracker and I will be told that I will be called for an appointment, no calls ever come through. Other days I will call and I be told the Bloemfontein office will call me for appointment and when I call the Bloemfontein office I'm told scheduling is not done in Bloemfontein.

Two weeks back I personally had to drive to the office to BEG to be assisted and I got appointment for the 26th November 2024 and on the day (26th) after noticing that the technician is not calling me, I called the office and I was told the appointment is now on the 28th November and I accepted the date because I need help and I told the lady I'm available from 14:00 and she indicated its been noted. On the day of 28th November 2024, I received a call from a technician that my appointment is at 11:00 and I told him that I requested to be assisted from 14:00 and he told me he had other appointments and won't be able to assist in the afternoon, meaning I'm not getting help again and I'm gonna continue to struggle as I have been doing since 10th October.

I'm very disheartened by non-service of Cartrack, such high degree of incompetency and lack of customer service. I'm even worried if I will get help in emergency cases. I have 3 vehicles using Cartrack and 2 are on a month to month contract, I'm strongly reconsidering my relationship with your company because I'm getting signs/treatment that I don't belong or I'm been pushed out.