NV
Nqobile V

1 reviews | Active since Jan 2020

21 Jan 2020, 11:39

UNS****ED TECHNICIAN MESSED WITH MY BATTERY!

The change of ownership issue has been resolved but i seem not to be getting any joy from CarTrack. After the change of ownership was done and requested that an arrangement be made for a new tracking system to be installed on my new car. A technician came and the installation took place. The next morning when i tried to start my car the battery had packed up! I called him and he advised that i rather log another call with the technical department. That has since been done and it has been more than 2 weeks and there is still nothing from CarTrack. The technician told me that if it happens that the issue was not done by the technician then i will need to pay a call out fee of R600. I regret the day I signed a contract with your company and i want out. I am unable to use my car till this day and you guys are expecting me to pay for service i do not receive. Can you please send out a technician to come remove the tracking system in my car and i want to cancel my contract with you guys. I have since reversed my debit order and received a call from your collections department to tell me about an unpaid debit order but you guys are not rendering me a service. I need to move on and get better service elsewhere. I will not be making any payments till this 2nd issue is sorted out! And please have battery fixed as you technician had found in good state and it had no issues.

Your Unhappy Customer.

0
Replies (1)
Cartrack
Cartrack's reply21 Jan 2020, 11:43
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team