Unsatisfied customer

Very disappointed with the service I received from Cartrack.

I tested my unit in my vehicle & they were not able to position the vehicle ,I phoned the maintenance dept was referred to client services several times. spoke to Nomvula on the 23/01/2023 she logged another call but when I phoned on the 31/01/2023 no call was logged as per Melanie in the maintenance dept.

Why do we pay for trackers which are not working, Cartrack is very quick to debit our bank accounts monthly but poor service.