Unsatisfied client!

Really really not impressed with the service I'm receiving from cartrack! I did my tracking device check to see if its working as 1 of my tracking devices is picking up wherever my car currently is and the other is constantly active at my workplace according to my cartrack app which means 1 of my tracking devices in my vehicle is faulty as it is picking up 2 different locations and the person in the control room "flagged" it so a technician could come out to have it fixed. 1 week past and i called again and I was told they are waiting for "validation" or whatever you call it. Another week has passed and I still hadn't heard a single word from them! I'm really really not impressed!